Review Manager Setup Guide

Welcome to the Review Manager setup guide. Follow these simple instructions to start collecting more reviews.

STEP 1

Connect Your Google Account

Head on over to Settings >> Integrations.

First you need to connect your Google Account. Click the 'Sign in with Google' button and follow the prompts. Be sure to select the Google account associated with your Google Business Profile.

You'll be asked to confirm access to Lead Connector (That's the name of our app). Scroll to the bottom and click Allow.

STEP 2

Connect Your Google Business Profile

With your Google Account now integrated. You'll see a new box on the Integrations page to connect your Google Business Profile. Click on 'Select a GBP page' and select your Google Business Page from the drop down.

GBP call tracking will add a Chat Icon to your Google Business Profile allowing customer to contact you via Google Chat. It's another useful way for your customers to contact you. You can disable this by clicking the checkbox.

Click Connect and you're done. Great job!

STEP 3

Connect Your Facebook Page

Remaining on the Integrations page, under 'Connect your location's Facebook Account' click the 'Connect' button.

Select your Facebook page from the dropdown menu and click 'Connect page!'

Awesome, you're all connected.

STEP 4

Configure Your Reputation Management Settings

Head on over to Settings >> Reputation Management.

STEP 4a

In the Reviews AI section, Auto Response is switched on as default. You can change the settings here or turn it off if you only want to reply manually.

STEP 4b

In the Leave a Review Link section, with your Google Business Profile Integrated just click on the 'Generate Link' button and we'll find your direct Google Review link. Make sure you click 'Save'.

STEP 4c

In the Review Request Behaviour section, you can choose to send review requests immediately, or choose to follow a custom schedule.

If you choose a custom schedule, you'll see 2 blue buttons appear in the section below. From there you can select when you want the email to be sent PLUS if you wan't to send follow up emails.

STEP 4d

In the Email Review Requests section, you can customise the email copy that is sent when you request a review.

TIP: If you add your business logo under Settings >> Business Profile, it will be added to the email too!

STEP 5

Relax! You're all done

Awesome work. You're all set up and ready to request reviews. Head on back to the dashboard and you'll find all your reviews inside the Reputation tab.

Don't forget to download the Mobile App so you can manage your reputation on the go!

Also, we'd love for you to follow us on Facebook.

Social Media Management

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.